Refund Policy

1. AIR Checkout customer payments

AIR Checkout sends customer USDC directly from the customer's wallet to the merchant's verified receiving wallet. AIR does not hold the funds and cannot unilaterally reverse or automatically refund a completed blockchain transaction.

If you are a customer seeking a refund for an underlying sale, contact the merchant first. The merchant decides and authorises any refund it owes, subject to applicable law and its obligations to you.

2. How an AIR Checkout refund works

Where the merchant uses AIR's refund workflow, AIR may prepare the relevant wallet transaction request and later record or verify public blockchain evidence. The merchant must review and approve the transaction in a wallet it controls. AIR does not sign or broadcast the refund on the merchant's behalf.

Network conditions and wallet support can affect timing. A prepared refund is not complete until the blockchain evidence confirms the transaction.

3. AIR Checkout payment mismatch or uncertainty

If a payment is underpaid, overpaid, late, duplicated, sent with the wrong token, sent to the wrong destination or cannot be verified safely, AIR may leave it unconfirmed or mark it for review rather than treating it as paid.

Merchant and customer should preserve the AIR payment ID and transaction signature where available. Do not send a second payment merely because an earlier transaction is still being checked.

4. AIR Checkout subscription charges

Published AIR Checkout plans are Starter at A$9/month and Business at A$29/month. Live subscription billing is not yet activated for general public signup. When live subscription billing becomes available, any subscription refund or cancellation terms shown at checkout will apply alongside rights that cannot lawfully be excluded.

5. Failed or incomplete A$29 Snapshot reports

For a direct A$29 Snapshot purchase, the completed PDF is emailed to the address entered at Stripe checkout, after quality checks. Any older Free Scan-hosted report purchase remains supported for existing customers; new Snapshot purchases use the emailed-PDF route. If your purchased report cannot be completed or its email does not arrive because of a service fault, provider failure or other technical problem, contact us at support@amirecommended.com.au.

We will investigate the payment and report state. Depending on the issue, the appropriate remedy may be to resume the existing report, rerun missing checks without charging you again, restore report access, or provide a refund.

6. Duplicate or incorrect Snapshot charges

If you believe you were charged twice for the same intended report, or the charged amount does not match the amount shown at checkout, contact support with enough information for us to locate the payment. Do not send full card details by email.

Verified duplicate or incorrect charges will be corrected or refunded as appropriate.

7. Snapshot change of mind

Snapshot reports ordered after a Free Scan are tied to that scan; direct Stripe Snapshot and Pro orders use the business details supplied at payment. Once generation of a customised report has begun or the report has been delivered, we do not normally offer a refund solely because you changed your mind.

This does not affect any right to a refund, replacement or other remedy that applies under the Australian Consumer Law or other applicable law.

8. How to request help

Email support@amirecommended.com.au. For AIR Checkout, include the merchant or business name, AIR payment ID and transaction signature if available. For either audit, include the business name, purchaser email, approximate Stripe purchase time and report reference if available.

Do not send card numbers, card security codes, wallet seed phrases, private keys or passwords.

9. One-off Pro Audit orders and separately scoped implementation

Pro Audit costs A$249 once through Stripe. AIR verifies the order and quality-checks the full evidence before emailing the completed PDF from support@amirecommended.com.au to the purchaser's Stripe checkout email; delivery is not instant. If AIR cannot deliver a paid audit, please contact support so we can investigate and arrange an appropriate remedy, including a refund where due. Fix My AI Visibility implementation remains separately scoped; enquiring about Fix does not initiate payment or work. These terms do not limit Australian Consumer Law rights.